Refund & Cancellation Policy

At Bemirt Digital System Limited, we are committed to providing professional, high-quality digital services.

Because many of our services involve time, planning, creative work, research, strategy, subscriptions, and resources committed specifically to each Client, our refund policy depends on the nature and stage of the service.

By purchasing our services, the Client acknowledges and agrees to this policy.

For project-based services such as:

• Website design
• Website development
• Branding
• Graphic design
• SEO projects
• Marketing strategy
• Content creation
• Website optimization
• Digital consulting

payments are generally non-refundable once work has commenced, except where a refund is required by applicable law or otherwise agreed in writing.

This is because resources and working hours may have already been allocated to the Client's project.

Where a project requires a deposit, the deposit is generally non-refundable once the Agency has begun work or allocated resources to the project.

If the Client cancels before work begins, the Agency may consider a refund of some or all of the deposit at its discretion, after deducting any non-refundable costs already incurred.

For recurring services such as:

• Social media management
• Social media marketing
• SEO retainers
• Advertising management
• Website maintenance
• Content management
• Digital marketing retainers

the Client may cancel future service periods by providing [7/14/30] days' written notice, depending on the applicable Service Agreement.

Cancellation does not automatically create a refund for the current billing period.

Services already scheduled, performed, or underway remain payable.

No refund will generally be provided for:

• Completed work;
• Approved work;
• Content already created;
• Designs already delivered;
• Websites already developed;
• Strategy or consulting sessions already provided;
• Campaigns already launched;
• Services already performed.

A Client changing their mind about a project, strategy, design direction, package, or service after work has commenced does not automatically qualify for a refund.

Where possible, the Agency may offer an alternative solution, revised scope, or credit at its discretion.

If the Client fails to provide required materials, access, information, feedback, or approvals, the project may be delayed.

Such delays do not automatically qualify the Client for a refund.

The Agency may pause the project until the required information or approval is received.

Fees paid to third-party providers may be non-refundable.

These may include:

• Domain registrations
• Hosting
• Premium themes
• Plugins
• Software subscriptions
• Stock assets
• Advertising spend
• Email platforms
• Applications
• External contractors
• Other third-party services

Where the Agency has purchased such services on behalf of the Client, the Client may be responsible for those costs even if the project is subsequently cancelled.

Advertising budgets paid to platforms such as Google, Meta, TikTok, or other advertising providers are separate from the Agency's management fee.

Once advertising funds have been spent by an advertising platform, the Agency cannot refund those amounts.

Any refunds issued by the advertising platform are subject to that platform's own policies.

The Agency reserves the right to suspend or terminate services where:

• Payment is overdue;
• The Client materially breaches the Agreement;
• The Client engages in abusive or threatening behavior;
• The Client requests illegal or prohibited activities;
• Continuing the engagement creates unreasonable legal, ethical, or operational risk.

Where appropriate, the Agency will provide notice before termination.

Clients wishing to cancel services must submit a written cancellation request through the agreed communication channel.

The cancellation date will be determined according to the notice period contained in the applicable Service Agreement.

Cancellation does not remove the Client's obligation to pay outstanding invoices for services already provided.

Where a Client believes they are entitled to a refund, the request must be submitted in writing to the agency.

The request should include:

• Client name
• Business name
• Order/project details
• Reason for the request
• Relevant supporting information

The Agency will review the request and respond within [5–10] business days.

The Agency may consider refunds, credits, or alternative arrangements in exceptional circumstances at its reasonable discretion.

Any exception does not create an obligation to provide the same exception in future cases.

Clients are encouraged to contact the Agency directly before initiating a payment dispute or chargeback.

Where a chargeback is initiated without first allowing the Agency a reasonable opportunity to resolve a legitimate dispute, the Agency reserves the right to provide the relevant contract, invoices, correspondence, deliverables, and payment records to the payment provider or financial institution.

Nothing in this policy is intended to remove or restrict any consumer or statutory rights that cannot legally be excluded under applicable law.

By purchasing or engaging the Agency's services, the Client confirms that they have read and understood this Refund & Cancellation Policy.