Terms & Conditions

These Terms & Conditions govern the provision of digital marketing, creative, website, social media, advertising, consulting, and related services provided by Bemirt Digital System Limited (“Agency,” “we,” “us,” or “our”) to clients (“Client,” “you,” or “your”).

By engaging our services, approving a proposal, making payment, signing a service agreement, or otherwise instructing the Agency to begin work, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

The Agency may provide services including, but not limited to:

• Social media management
• Social media strategy
• Content creation
• Graphic design
• Video and short-form content
• Website design and development
• Shopify, WordPress, Webflow, and related website services
• Search engine optimization (SEO)
• Website optimization
• Paid advertising
• Google Ads and social media advertising
• Email marketing
• Digital marketing strategy
• Market research
• Consulting
• Account management and optimization

The exact services, deliverables, timelines, and fees applicable to each Client will be outlined in the Client's proposal, quotation, statement of work, or Service Agreement.

The Client agrees to:

• Provide accurate and complete information required to perform the services.
• Provide necessary content, images, logos, brand assets, credentials, and account access.
• Respond to requests for information or approval within a reasonable timeframe.
• Review and approve content, designs, campaigns, and other deliverables.
• Ensure that materials supplied by the Client do not infringe third-party rights.
• Maintain active subscriptions, domains, hosting accounts, advertising accounts, software licenses, or other third-party services required for the project unless otherwise agreed.

Delays caused by missing information, access, feedback, approvals, or materials from the Client may affect the project timeline.

All fees will be communicated to the Client before work begins.

Unless otherwise agreed in writing:

• Projects require payment before work begins.
• Recurring services are billed in advance for the applicable service period.
• Third-party expenses are not included unless expressly stated.
• Additional work outside the agreed scope may incur additional charges.
• The Agency may pause work where invoices remain unpaid.

Payments made to third-party platforms, software providers, advertising platforms, hosting providers, or other vendors may be subject to their own terms and fees.

The Agency will provide the services and deliverables specifically agreed upon.

Requests outside the agreed scope may be treated as additional work and quoted separately.

The Agency is not obligated to provide additional services without Client approval of the associated fee.

Where revisions are included, the number of revisions will be specified in the applicable proposal or Service Agreement.

Client feedback should be consolidated where reasonably possible.

Once a deliverable has been approved, additional changes may be considered new work and may incur additional charges.

Failure to provide feedback within the agreed timeframe may result in corresponding adjustments to delivery dates.

The Agency will make reasonable efforts to meet agreed deadlines.

However, timelines may change because of:

• Delayed Client feedback
• Delayed access to accounts or systems
• Missing content or materials
• Third-party platform issues
• Technical problems
• Changes requested by the Client
• Events outside the Agency's reasonable control

Unless expressly guaranteed in writing, project timelines are estimates rather than guarantees.

Marketing performance can be affected by factors outside the Agency's control, including market conditions, competition, pricing, website performance, platform algorithms, advertising policies, Client responsiveness, and customer behavior.

The Agency will use reasonable professional efforts to optimize campaigns and services.

The Agency may use third-party platforms and services such as social media networks, advertising platforms, website hosting providers, analytics tools, email platforms, and other software.

The Agency is not responsible for outages, policy changes, account restrictions, algorithm changes, suspensions, technical failures, or other actions taken by third-party platforms.

Unless otherwise agreed in writing, ownership of final custom deliverables created specifically for the Client will transfer to the Client after full payment has been received.

The Agency retains ownership of:

• Pre-existing materials
• Internal systems
• Templates
• Processes
• Strategies
• Frameworks
• Know-how
• Unused concepts
• Proprietary tools and resources

Third-party assets, fonts, stock images, software, plugins, music, and other licensed materials remain subject to their respective licenses.

Unless the Client requests otherwise in writing, the Agency may display completed work in its portfolio, website, social media, presentations, and marketing materials for promotional purposes.

Confidential or sensitive work will not be publicly displayed where the Client has expressly requested confidentiality.

Both parties agree to keep confidential information received from the other party confidential and to use it only for purposes related to the engagement.

This obligation does not apply to information that:

• Is publicly available;
• Was already lawfully known;
• Becomes publicly available without breach;
• Is independently developed; or
• Must be disclosed by law.

The Client remains responsible for ownership and security of its accounts.

The Agency will take reasonable measures to protect login credentials and access information provided for the purpose of performing services.

Where possible, Clients are encouraged to use appropriate access permissions rather than sharing personal passwords.

The Client is responsible for ensuring that its products, services, claims, promotions, content, and business practices comply with applicable laws and platform policies.

The Agency may refuse to publish or promote content that it reasonably believes may violate applicable law, platform rules, or ethical standards.

Either party may terminate an ongoing engagement according to the notice period specified in the applicable Service Agreement.

Termination does not automatically entitle the Client to a refund for services already performed, work already completed, or committed third-party expenses.

Any outstanding balance for work completed before termination remains payable.

The Agency will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, internet or infrastructure failures, platform outages, governmental actions, widespread technical failures, war, civil unrest, or similar events.

The Agency may update these Terms & Conditions from time to time.

The version applicable to a Client engagement will generally be the version accepted by the Client at the beginning of that engagement unless otherwise agreed.

By purchasing, approving, or engaging the Agency's services, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.